Returns & Exchanges

Effective Date: October 7, 2026

At PRICE WEAR LTD, we want you to feel confident when shopping with us. If your purchase is not suitable, you may be eligible to request a return or exchange in accordance with the conditions outlined below.

This Returns & Exchanges Policy applies to purchases made through pricewear.net.

1. Company Information

Company Name: PRICE WEAR LTD
Business Address: 4 ROVER WAY CARAVAN SITE CARDIFF, WALES UNITED KINGDOM CF24 2RX
Website: pricewear.net
Email: payment@pricewear.net
Phone: +44 7737376124

2. Return Period

We accept eligible return requests made within 30 days of the date your order is delivered.

To qualify for a return, you must contact us within the applicable return period and provide the information necessary for us to identify your order.

Returns requested after the applicable period may not be accepted unless required by applicable law.

3. Conditions for Returns

Returned products should generally meet the following conditions:

• The item must be unused and in its original condition;

• The item must be free from noticeable signs of wear, washing, or damage;

• Original tags and labels should remain attached where applicable;

• The product should be returned with its original packaging where reasonably possible; and

• The item must not have been altered, damaged, or used improperly.

We reserve the right to assess returned merchandise before approving a refund or exchange.

Items that do not meet the applicable return conditions may be rejected or may qualify only for a partial remedy where permitted by law.

4. Items That May Not Be Eligible for Return

For hygiene, safety, or other reasonable commercial reasons, certain products may not be eligible for return once opened, worn, or used.

Where a particular product has special return restrictions, those restrictions will be communicated on the relevant product page or at checkout.

This does not affect any statutory rights that cannot legally be excluded or restricted.

5. How to Request a Return

Before sending anything back, please contact us at:

payment@pricewear.net

Your return request should include:

• Full name;

• Order number;

• Product name;

• Reason for the return; and

• Photographs where they are relevant to the request.

Please do not send a return package to the company address listed above unless our customer service team has specifically instructed you to do so.

We will provide the appropriate return instructions after reviewing your request.

6. Return Shipping Costs

For a return based on a change of mind, incorrect size selection, personal preference, or another reason that is not caused by an error or defect on our part, the customer may be responsible for the applicable return shipping costs.

Where an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied by us, we will review the situation and, where appropriate, provide a suitable remedy and cover reasonable return shipping costs.

7. Exchanges

If you would like to exchange an eligible product, please contact us within the applicable return period.

Exchanges may be subject to:

• Product availability;

• Size availability;

• Color or variant availability;

• Condition of the returned product; and

• Any applicable price difference.

If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where appropriate.

8. Incorrect Item Received

If you receive an item that does not match your order, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue; and

• Clear photographs of the item received and its packaging where possible.

After verifying the issue, we will work with you to arrange an appropriate solution, which may include a replacement or refund.

9. Damaged or Defective Products

If an item arrives damaged or appears to have a manufacturing defect, please contact us promptly after receiving the order.

To help us investigate the matter, we may request photographs showing:

• The affected product;

• The damaged area;

• Product labels or tags; and

• The external packaging where relevant.

If the issue is confirmed to have resulted from a defect, damage during delivery, or an error attributable to us, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include a replacement, exchange, repair where appropriate, or refund.

10. Refunds

Once an eligible returned item has been received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

We do not normally issue cash refunds for purchases originally completed by card or another electronic payment method.

11. Refund Processing Time

After a refund has been approved and processed by us, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

For card payments processed through Stripe, Stripe states that refunds may take approximately 5–10 business days to appear on the customer’s account after processing, depending on the payment method and financial institution.

If you do not see an approved refund after a reasonable processing period, please contact us first so that we can review the transaction.

12. Partial Refunds

In certain circumstances, a partial refund may be appropriate.

This may apply where:

• Only part of an order is returned;

• A returned item does not fully meet the return conditions;

• An item has a minor issue that does not justify a full refund; or

• Another circumstance reasonably supports a partial refund.

Any applicable partial refund will be communicated to the customer before it is processed where appropriate.

13. Return Inspection

Returned merchandise may be inspected after it reaches us.

We may decline a return when the product shows evidence of:

• Significant use;

• Washing or cleaning;

• Damage caused after delivery;

• Alteration;

• Improper handling;

• Missing essential components; or

• Other conditions inconsistent with the requirements of this policy.

We will consider the circumstances of each return individually and will not exclude any rights that apply under mandatory consumer protection law.

14. Items Lost During Return Shipping

Customers are responsible for ensuring that returned products are packaged securely and, where appropriate, using a shipping service that provides tracking.

We recommend retaining proof of postage and tracking information until the return has been confirmed as received.

If a return shipment cannot be located, we may request the relevant tracking or shipping documentation to assist with the investigation.

15. Order Cancellation Before Dispatch

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to process cancellation requests before the order enters fulfilment or is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.

16. Statutory Consumer Rights

Nothing in this policy is intended to remove, restrict, or replace any consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides a customer with additional rights concerning defective, faulty, misdescribed, or otherwise non-conforming goods, those rights remain unaffected.

17. Fraudulent or Abusive Returns

We reserve the right to investigate unusual, repeated, or potentially fraudulent return activity.

Where there is reasonable evidence of misuse of our return process, we may take appropriate action to the extent permitted by applicable law.

This may include requesting additional information before processing a refund or exchange.

18. Contact Us

If you have questions about returns, exchanges, refunds, damaged items, or any other after-sales matter, please contact us.

PRICE WEAR LTD
Address: 4 ROVER WAY CARAVAN SITE CARDIFF, WALES UNITED KINGDOM CF24 2RX
Email: payment@pricewear.net
Phone: +44 7737376124
Website: pricewear.net

When contacting us about a return or refund, please include your order number whenever possible.

19. Policy Updates

We may update this Returns & Exchanges Policy from time to time to reflect changes to our products, return procedures, payment services, business practices, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date where appropriate.

Last Updated: October 7, 2026