Contact Us

Effective Date: October 7, 2026

Customer Support

For general questions and assistance, please contact us using the information below.

Email: payment@pricewear.net
Phone: +44 7737376124

For order-related enquiries, please include your order number whenever possible. This helps us locate your order and provide a more efficient response.

What Can We Help With?

Our customer support team can assist with enquiries such as:

Product information
Size and fit questions
Order status
Shipping and delivery
Tracking information
Payment questions
Returns and exchanges
Refund enquiries
Damaged or incorrect items
General website questions

If your enquiry concerns an existing order, please provide the relevant order number and a brief description of the issue.

Order Support

If you are contacting us about an order, we recommend including:

Order Number:
Name Used for the Order:
Email Address Used at Checkout:
Reason for Contact:
Relevant Product:

Providing these details can help us identify your order more quickly.

Please do not include complete payment card numbers, passwords, or other highly sensitive information in your message.

Shipping Questions

If your order has already been dispatched and you have a question about delivery, please include your order number and any available tracking information.

For estimated processing times, delivery information, international shipping, and delivery issues, please review our Shipping Policy.

Returns & Exchanges

If you need to return or exchange an eligible item, please contact our support team before sending the product back.

Our team can provide the appropriate return instructions and help explain the applicable process.

For complete eligibility requirements and refund information, please review our Returns & Exchanges Policy.

Product & Size Assistance

Choosing the right size online can sometimes be difficult.

If you are unsure about a product’s fit, please review our Size Guide and the information provided on the individual product page.

If you still need assistance, you can contact us with the product name and your relevant measurements, and we will do our best to provide useful guidance.

Response Times

We aim to respond to customer enquiries as promptly as reasonably possible.

Response times may vary depending on:

The number of enquiries we are receiving;
Weekends and public holidays;
Seasonal order volumes; and
The complexity of the request.

For faster assistance, please provide all relevant order details in your first message.

Business Address

PRICE WEAR LTD

4 ROVER WAY CARAVAN SITE
CARDIFF, WALES
UNITED KINGDOM
CF24 2RX

Please note that this address is provided for business correspondence. For product returns, customers should contact our support team first and follow the return instructions provided.