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Frequently Asked Questions
Effective Date: October 7, 2026
Welcome to the PRICE WEAR LTD FAQ page.
Below you can find answers to some of the most common questions about ordering, payments, shipping, returns, exchanges, sizing, and customer support at pricewear.net.
If you cannot find the information you need, please contact our customer support team.
1. What products do you sell?
PRICE WEAR LTD offers a selection of fashion products through our online store at pricewear.net.
Product descriptions, available sizes, colors, materials, and other relevant information are provided on the applicable product pages.
2. How do I place an order?
To place an order:
Select the product you would like to purchase;
Choose the available size, color, or other applicable option;
Add the item to your shopping cart;
Review your order details;
Enter your shipping and billing information;
Select an available payment method; and
Complete the checkout process.
After your payment has been successfully processed, you should receive an order confirmation.
3. Will I receive an order confirmation?
Yes. After a successful order, we generally send an order confirmation to the email address provided during checkout.
If you do not receive your confirmation, please check your spam or junk email folder first.
If you still cannot locate it, contact us at payment@pricewear.net.
4. How long does it take to process my order?
Orders are normally processed within 1–3 business days after payment has been confirmed.
Processing may take longer during periods of unusually high order volume, promotional events, public holidays, or other circumstances affecting fulfilment.
5. How long does delivery take?
Estimated delivery times are generally:
United Kingdom: approximately 2–5 business days
International destinations: approximately 5–12 business days
Delivery estimates are not guaranteed dates and may vary depending on the destination, carrier, customs procedures, weather, and other circumstances outside our direct control.
6. How can I track my order?
When tracking is available for your shipping method, we may send tracking information after your order has been dispatched.
Please note that tracking information may take some time to become active after the carrier receives and scans your package.
7. What should I do if my order is delayed?
If your order has exceeded the estimated delivery timeframe, please check the latest tracking information first.
If there has been no meaningful tracking update for a reasonable period, contact us at:
Please provide your order number so that we can review the shipment.
8. What if my tracking says “Delivered” but I cannot find my package?
First, please check:
Your front door or designated delivery location;
Mailroom or reception area;
Safe locations around the property;
With household members; and
With neighbours where appropriate.
You should also review any delivery instructions or photographs supplied by the carrier.
If you still cannot locate your package, please contact us so that we can assist with reviewing the available delivery information.
9. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you notice an error in your delivery address.
We will make reasonable efforts to update the address before the order enters fulfilment or is dispatched.
Once an order has been dispatched, we may no longer be able to change the delivery address.
10. What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on your location, device, and other eligibility requirements, available options may include card payments and other supported electronic payment methods.
Payment transactions may be processed by third-party payment providers.
11. Is my payment information secure?
We take reasonable measures to protect payment-related information.
Where applicable, payment transactions may be processed through secure third-party payment providers such as Stripe.
Sensitive payment information may be transmitted directly to the relevant payment processor rather than being stored directly on our website.
For more information, please review our Secure Payment page.
12. Why was my payment declined?
A payment can be declined for several reasons, including:
Incorrect card information;
Insufficient funds;
Expired card;
Bank restrictions;
Additional authentication requirements;
Fraud prevention checks; or
Technical issues with the payment provider.
If your payment is declined, please verify your payment details or contact your card issuer.
13. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible after placing it.
We will try to accommodate cancellation requests before the order enters the fulfilment or shipping process.
Once an order has been dispatched, cancellation may no longer be possible and you may need to follow our return procedure.
14. What is your return period?
Eligible products may generally be returned within 30 days from the date of delivery.
The product must meet the applicable return conditions.
Please review our Returns & Exchanges policy for complete details.
15. What condition must an item be in to qualify for a return?
Returned products should generally be:
Unused;
In their original condition;
Free from noticeable wear or damage;
Returned with applicable tags and labels; and
Returned with original packaging where reasonably possible.
Some products may have additional return restrictions for hygiene or other legitimate reasons.
16. How do I request a return?
Please contact:
Before sending an item back, provide your order number, product information, and the reason for your return.
We will provide appropriate return instructions after reviewing your request.
Please do not send merchandise to our business address unless our customer service team specifically instructs you to do so.
17. Can I exchange an item for another size?
Eligible products may be exchanged where the requested replacement is available.
Exchange requests are subject to the applicable return conditions and product availability.
If the requested size or product is unavailable, we may offer another appropriate solution, including a refund where applicable.
18. What if I received the wrong item?
If you receive an item that does not match your order, please contact us as soon as possible.
Please provide your order number and, where possible, photographs of the product received and its packaging.
After reviewing the issue, we will work with you to determine an appropriate solution.
19. What if my item arrives damaged or defective?
Please contact us promptly if your product arrives damaged or has a suspected manufacturing defect.
We may ask you to provide photographs of the product and packaging so that we can investigate the issue.
If the issue is confirmed, we will provide an appropriate remedy in accordance with our Returns & Exchanges Policy and applicable law.
20. How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank or payment provider.
For Stripe-processed refunds, Stripe currently states that refunds can take around 5–10 business days to appear in a customer’s account.
21. Will I receive a refund for return shipping?
For returns caused by a change of mind, incorrect size selection, or personal preference, the customer may generally be responsible for return shipping costs.
Where an item is confirmed to be defective, damaged on arrival, or incorrectly supplied by us, we will review the circumstances and provide an appropriate remedy.
22. How do I choose the right size?
Please use our Size Guide before placing your order.
We recommend measuring your bust, waist, and hips and comparing your measurements with the relevant size chart.
If a product page provides specific garment measurements, those measurements should be considered alongside the general size guide.
23. What if I am between two sizes?
If your measurements fall between two sizes, consider the intended fit of the garment.
For a fitted style, you may prefer additional room. For a relaxed or oversized style, your usual size may provide the intended appearance.
If you are unsure, contact our customer service team before ordering.
24. Do international orders have additional charges?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where applicable, these charges may be the responsibility of the customer.
Customs rules and fees vary between countries, so we recommend checking local import requirements before placing an international order.
25. Can I place an international order?
International delivery may be available for selected destinations.
Available shipping destinations and shipping charges are displayed during the checkout process.
Certain destinations or products may be subject to carrier or regulatory restrictions.
26. What happens if my package is returned to you?
A package may be returned to us if it cannot be delivered, the address is incomplete or incorrect, the recipient refuses delivery, or the carrier’s holding period expires.
If your package is returned, please contact us so that we can review the available options.
Additional shipping charges may apply if a new shipment is requested because of customer-provided incorrect or incomplete delivery information.
27. Can I modify my order after placing it?
Please contact us as soon as possible if you need to modify your order.
We may be able to make changes before fulfilment begins.
However, once an order has entered processing or has been dispatched, modifications may no longer be possible.
28. How can I contact customer support?
You can contact PRICE WEAR LTD using the following details:
Email: payment@pricewear.net
Phone: +44 7737376124
Address: 4 ROVER WAY CARAVAN SITE CARDIFF, WALES UNITED KINGDOM CF24 2RX
Website: pricewear.net
For order-related questions, please include your order number whenever possible.
29. How quickly will you respond to my message?
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary depending on enquiry volume, weekends, public holidays, and the complexity of the request.
For urgent order issues, please provide your order number and a clear description of the issue so that we can review it efficiently.
30. Where can I find more information?
Additional information is available through our website policies, including:
Terms of Service
Privacy Policy
Shipping Policy
Returns & Exchanges
Secure Payment
Size Guide
Cookie Policy
We recommend reviewing the relevant policy before completing an order.
31. Policy Updates
We may update this FAQ page from time to time as our products, services, shipping arrangements, payment methods, or customer support procedures change.
The latest version published on this page will apply.
Contact Information
PRICE WEAR LTD
4 ROVER WAY CARAVAN SITE CARDIFF, WALES UNITED KINGDOM CF24 2RX
Email: payment@pricewear.net
Phone: +44 7737376124
Website: pricewear.net
Last Updated: October 7, 2026